Leverage your expertise and join a pioneering team in the retail industry, focused on delivering top-tier analytics and data solutions.
The SAP Senior SD/CRM/CAR Consultant will lead the implementation, optimization, and support of SAP solutions within the Sales and Distribution (SD), Customer Relationship Management (CRM), and Customer Activity Repository (CAR) modules. They will work closely with cross-functional teams to ensure that retail business processes are optimized, with a focus on customer engagement, sales efficiency, and data-driven decision-making.
Key Accountabilities
- Lead the design, configuration, and implementation of SAP SD, CRM, and CAR solutions.
- Gather and analyze business requirements and translate them into SAP solutions.
- Optimize sales, order management, customer engagement, promotions, and retail business processes.
- Configure and support SAP SD, CRM, and CAR modules to meet business needs.
- Ensure seamless integration between SAP modules and external systems such as POS, eCommerce platforms, and third-party applications.
- Manage data flow and real-time synchronization between SAP and integrated systems.
- Provide ongoing system support, troubleshooting, and issue resolution.
- Conduct and support User Acceptance Testing (UAT) activities.
- Collaborate with business stakeholders to improve processes and maximize system utilization.
- Deliver training and knowledge transfer sessions to business users.
- Lead or participate in SAP implementation, enhancement, and optimization projects.
- Ensure project deliverables are completed on time and meet business expectations.
- Mentor junior consultants and support team development.
- Maintain documentation for system configurations, processes, and enhancements.
Knowledge , Skills , Experience
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. A SAP certification in SD, CRM, or CAR is a plus
- 5–7 years of experience in SAP SD, CRM, and CAR consulting.
- Proven experience implementing, supporting, and optimizing SAP solutions in retail or consumer-focused industries.
- Strong expertise in SAP SD (Sales & Distribution), SAP CRM, and SAP CAR.
- Experience with Agile, Waterfall, or other project management methodologies is proffered
- Experience integrating SAP with POS systems, eCommerce platforms, and third-party applications.
- Strong understanding of retail business processes, including sales, promotions, pricing, and inventory management.
- Hands-on experience with SAP S/4HANA and SAP Fiori applications.
- Experience with OPP (Omnichannel Promotion Pricing).
- Familiarity with SAP Cloud Platform and other cloud-based retail solutions
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication and stakeholder management abilities.
- Ability to lead projects and mentor team members.
