A prestigious international haute horlogerie brand is preparing to open a new boutique in Riyadh, Saudi Arabia, and is seeking experienced and accomplished Luxury Sales Executives to join the boutique team. The successful candidates will be responsible for delivering exceptional client experiences, achieving individual and boutique sales objectives, developing long-term relationships with VIP and high-net-worth clients, and representing the brand to the highest standards of luxury retail.
Key Accountabilities
Luxury Sales & Commercial Performance
- Deliver exceptional, personalized service to every boutique client.
- Achieve and exceed individual sales targets while contributing to overall boutique objectives.
- Understand client needs and recommend appropriate timepieces based on individual preferences, lifestyle, and collecting interests.
- Demonstrate strong product knowledge and confidently communicate the craftsmanship, heritage, complications, and value of luxury timepieces.
- Identify opportunities to maximize sales and develop additional business with existing and prospective clients.
- Support the Boutique Manager and wider team in achieving commercial objectives.
VIP Clienteling & Relationship Management
- Build and maintain long-term relationships with VIP, VVIP, and high-net-worth clients.
- Develop and manage a strong personal client portfolio through proactive clienteling, networking, referrals, and relationship development.
- Provide highly personalized service to key clients while maintaining the highest levels of discretion and professionalism.
- Conduct regular follow-ups regarding new collections, product arrivals, special pieces, events, and relevant purchasing opportunities.
- Proactively identify and develop new clients through networking, referrals, and personal relationship building.
- Maintain accurate and up-to-date client information in accordance with company procedures.
- Leverage existing relationships and networks within the Saudi luxury market to generate new business opportunities.
Brand & Product Representation
- Act as a strong ambassador for the brand at all times.
- Develop comprehensive knowledge of the brand’s collections, complications, craftsmanship, history, heritage, and values.
- Stay informed about developments within the luxury watch industry and competitor landscape.
- Confidently communicate the exclusivity, craftsmanship, technical characteristics, and distinctive positioning of the brand’s timepieces.
- Represent the brand with the sophistication, discretion, and professionalism expected within an international haute horlogerie environment.
Boutique Standards & Operations
- Maintain impeccable standards of personal grooming, presentation, and professional conduct.
- Ensure the boutique environment and product displays consistently meet luxury brand standards.
- Assist with stock management, inventory procedures, product handling, and other operational requirements.
- Follow all procedures relating to sales transactions, product security, client information, and boutique operations.
- Work closely with colleagues and management to ensure a seamless and consistent client experience.
- Support boutique events, client appointments, product launches, and other commercial activities as required.
We are Looking for
- Previous experience within the luxury watch, haute horlogerie, or fine jewellery industry.
- Proven track record of achieving and exceeding individual and/or boutique sales targets.
- Strong experience serving VIP, VVIP, and high-net-worth clients.
- Excellent clienteling and relationship-building capabilities.
- Strong networking and business-development skills.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Strong knowledge of the Saudi luxury retail market, preferably Riyadh.
- An established VIP/client network or portfolio within Saudi Arabia is highly desirable.
- A sophisticated, polished, and professional appearance suitable for a high-luxury boutique environment.
- Strong product knowledge and genuine passion for luxury watches and haute horlogerie.
- Strong attention to detail, discretion, professionalism, and commercial awareness.
- Fluency in Arabic and English.
- Flexibility to work according to luxury retail trading hours and business requirements.
