Leverage your expertise and join the dynamic team of a Saudi real estate investment and development company based in Riyadh.
As an Senior Operations Officer, you will play a key role in supporting the company's day-to-day operations by coordinating property management activities, maintenance, procurement, administration, and operational reporting. You will work closely with management and cross-functional teams to ensure smooth operations, maintain service quality, support compliance requirements, and contribute to the efficient management of the company's real estate portfolio.
Key Accountabilities
The position involves:
- Support the daily operations of the company by coordinating operational activities and ensuring timely execution of assigned tasks.
- Assist in implementing and maintaining operational policies, procedures, and Standard Operating Procedures (SOPs).
- Coordinate the management of the company's real estate portfolio, including lease administration, renewals, tenant requests, collections follow-up, and occupancy records.
- Monitor preventive and corrective maintenance activities, renovations, and minor construction works while following up with contractors to ensure timely completion.
- Coordinate with external contractors, vendors, and service providers to ensure compliance with agreed service levels and project requirements.
- Support procurement activities by obtaining quotations, coordinating purchase requests, tracking deliveries, and maintaining supplier records.
- Maintain operational documentation, contracts, licenses, asset records, and company files while ensuring proper document control and confidentiality.
- Assist in monitoring employee attendance, leave records, operational schedules, and administrative coordination with HR.
- Coordinate with the finance team regarding operational expenses, invoices, payment follow-up, and preparation of operational reports.
- Prepare periodic operational, maintenance, and property management reports for management review.
- Communicate with tenants to resolve operational issues, coordinate maintenance requests, and ensure a high level of tenant satisfaction.
- Liaise with government authorities, municipalities, utility providers, and other external entities regarding operational and property-related matters.
- Monitor renewals of leases, licenses, registrations, service contracts, and other operational documents.
- Support management with administrative follow-up and special operational assignments as required.
Knowledge, Skills, and Experience
We are Looking for:
- Bachelor's degree in Business Administration, Engineering, Facilities Management, or a related field.
- 7–10 years of experience in operations, property management, facilities management, or real estate operations.
- Practical experience coordinating property management, maintenance, procurement, and vendor activities.
- Familiarity with lease administration, tenant relations, collections follow-up, and property operations.
- Good understanding of Saudi real estate operations and government platforms such as Ejar is preferred.
- Experience coordinating with contractors, suppliers, and internal departments.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Familiarity with ERP systems and task management tools such as Asana, Trello, or similar platforms is an advantage.
- Strong organizational, coordination, and problem-solving skills.
- Excellent communication and interpersonal skills in both Arabic and English.
- Ability to manage multiple priorities while maintaining attention to detail and confidentiality.
- Willingness to conduct site visits and support operational activities across company properties.
