Leverage your abilities and join the dynamic team of a leading company specializing in comprehensive transportation and logistics solutions, including employee and student transportation, logistics services, and economy and luxury car rentals.
The Operations Director will own full accountability for day-to-day and strategic operations, service delivery, and multi-site coordination, ensuring efficient, safe, and profitable operations across all business lines. The role offers executive leadership, P&L ownership, and the opportunity to drive company-wide technological adoption and operational efficiency.
Key Accountabilities
- Supervise daily operations across all projects to ensure services are delivered on time, safely, and up to contract standards.
- Own full P&L accountability for operations, managing operating budgets and controlling expenses (fuel, maintenance, tyres, tolls, overtime, and subcontractors) to protect profit margins.
- Monitor vehicle availability, movement between projects, and maintenance scheduling to maximize fleet utilization and minimize downtime.
- Design and implement operational policies, procedures, and technology solutions (GPS/telematics, fleet management systems, and driver apps).
- Ensure route efficiency, safety, and regulatory compliance across all business lines, fleet, drivers, and dispatch operations.
- Develop and maintain a comprehensive risk management system covering road safety, fleet, cargo, client, and business continuity risks.
- Lead, direct, and motivate operations teams, project managers, and large multi-site staff toward organizational goals.
- Mobilize new projects and contracts on time and within budget, covering fleet, manpower, routes, and start-up operations.
- Partner with Commercial on pricing, tenders, and contract renewals, confirming capacity and costs before client commitments.
- Collaborate with HR on manpower planning, driver hiring, training, and retention, and work with HSE on incident investigations and corrective actions.
- Set and monitor operational KPIs, resolving disputes and reporting operational performance and strategic recommendations directly to the AVP.
Knowledge, Skills, and Experience
- Bachelor’s degree in Business Administration, Logistics, or a related field; an MBA is an advantage.
- Minimum 10 years of progressive leadership experience in transportation and logistics, including managing multiple business units.
- Proven experience managing P&L, operating budgets, and cost control strategies.
- Demonstrated experience leading large, multi-site workforces (including drivers, technicians, and warehouse staff).
- Deep knowledge of transport regulations, road safety legislation, and industry best practices.
- Hands-on experience with fleet management systems, GPS/telematics, ERP systems, and advanced Excel reporting.
- Fluent in both English and Arabic (written and spoken).
- PMP certification is a plus.
- Strong leadership, negotiation, dispute resolution, and stakeholder management skills.
- Flexibility to travel up to 40% across sites and governorates as required by project operations.
