Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector.
The Digital Transformation Director will lead the organization’s digital strategy and transformation agenda, driving the development and optimization of digital platforms, products, and services. The role will oversee digital business models, e-commerce, payment solutions, operational digitalization, and customer experience initiatives, ensuring scalable, secure, and efficient digital operations aligned with the organization’s strategic objectives.
Key Accountabilities
- Develop and implement the organization’s digital strategy, translating strategic objectives into measurable initiatives, KPIs, and business outcomes.
- Lead the development and continuous improvement of digital platforms, products, and services, ensuring alignment with business objectives and customer experience requirements.
- Oversee e-commerce, digital business models, and high-volume digital transactions, ensuring scalability, performance, service continuity, and operational efficiency.
- Manage and optimize digital payment platforms, reservations, inventory, commissions, collections, and settlements, ensuring seamless integration with financial and operational systems.
- Lead the integration of payment and financial systems, monitoring transaction costs, settlement processes, and opportunities to improve financial and operational efficiency.
- Drive operations and supply chain digitalization, developing and implementing digital solutions that improve service quality, efficiency, and cost optimization.
- Oversee the architecture, integration, scalability, performance, and lifecycle management of web technologies, applications, and digital solutions.
- Ensure appropriate cybersecurity, information security, risk management, compliance, and governance across digital platforms and systems.
- Lead complex digital initiatives involving multiple stakeholders, ensuring effective management of scope, timelines, budgets, resources, and risks.
We Are Looking For:
- Bachelor’s degree in Computer Science, IT, Software Engineering, Business Administration, or related field.
- Proven experience in Digital Strategy & Transformation, including KPIs and business results.
- Strong experience in E-commerce, Digital Platforms & Product Lifecycle Management.
- Proven experience with Digital Payments, Payment Integration, Collections & Settlements.
- Strong knowledge of Financial Systems Integration, Transactions & Cost Optimization.
- Experience in Operations, Supply Chain & Business Process Digitalization.
- Advanced knowledge of Web Technologies, System Integration, Scalability & Platform Performance.
- Experience in Cybersecurity, Risk Management, Compliance & Digital Governance.
- Proven ability to lead complex digital initiatives and high-volume platforms.
