Leverage your abilities and join the dynamic team of a leading company specializing in the Sanitary and Lighting Industry in Saudi Arabia, Riyadh.
The Customer Experience Manager will be responsible for shaping and optimizing the end-to-end customer journey to ensure satisfaction, loyalty, and brand engagement across all touchpoints in the sanitary and lighting business.
Key Accountabilities
The position involves:
- Design and implement customer experience strategies across physical and digital channels.
- Collect and analyze customer feedback to identify pain points and improvement areas.
- Collaborate with sales, service, and marketing teams to enhance customer engagement.
- Develop loyalty programs and customer retention initiatives.
- Monitor customer satisfaction KPIs (NPS, CSAT, CES) and take corrective actions.
- Act as the voice of the customer in internal discussions and strategy planning.
Knowledge, Skills, and Experience
We are Looking for:
- Bachelor’s degree in Business Administration, Marketing, or related field.
- Minimum 4–6 years of experience in customer experience or customer success roles.
- Proven track record in improving customer satisfaction in a B2C or B2B2C environment.
- Excellent communication and analytical skills.
- Familiarity with CRM tools and customer journey mapping.
