A prestigious international luxury watch brand is preparing to open a new boutique in Riyadh, Saudi Arabia, and is seeking an experienced and accomplished Boutique Manager to lead the boutique’s commercial performance, client experience, team development, and day-to-day operations.
Key Accountabilities
Sales & Commercial Performance
- Lead the boutique in achieving and exceeding sales targets and commercial objectives.
- Develop and implement effective sales strategies to drive sustainable business growth.
- Monitor individual and team KPIs and take appropriate action to maximize performance.
- Identify opportunities to grow the boutique’s client base and strengthen its position within the Riyadh luxury market.
- Maintain an active presence on the sales floor and personally support high-value and strategic transactions.
VIP Clienteling & Business Development
- Build, develop, and maintain strong relationships with VIP, VVIP, and high-net-worth clients.
- Proactively develop new client relationships through networking, referrals, events, and personalized outreach.
- Maintain an in-depth understanding of key clients, including their preferences, purchasing history, and future requirements.
- Ensure consistent and professional follow-up with existing and prospective clients.
- Leverage an established network within the Saudi luxury market to generate new business opportunities.
Team Leadership & Development
- Lead, motivate, coach, and develop the boutique sales team.
- Establish clear individual objectives and monitor performance against agreed targets and KPIs.
- Conduct regular sales briefings, coaching sessions, and performance reviews.
- Ensure the team maintains excellent knowledge of luxury watch collections, products, brand heritage, and luxury selling techniques.
- Foster a professional, collaborative, performance-driven, and client-focused boutique culture.
Boutique Operations
- Oversee all day-to-day boutique operations and ensure compliance with company procedures and standards.
- Ensure the highest standards of boutique presentation, grooming, visual merchandising, product display, and overall client experience.
- Monitor stock levels, inventory movements, product security, and relevant operational controls.
- Ensure accurate and timely sales reporting and administrative documentation.
- Coordinate with management and relevant support teams regarding boutique requirements, stock, client requests, events, and operational matters.
Brand Representation
- Act as an ambassador for the luxury brand and consistently represent the brand with professionalism, discretion, and sophistication.
- Ensure every client interaction reflects the standards expected within an international haute horlogerie environment.
- Develop strong knowledge of the luxury watch market, competitors, industry developments, and client trends in Saudi Arabia.
We are Looking for
- 3–5 years of relevant management experience within a luxury watch or fine jewellery boutique.
- Proven track record of achieving and exceeding commercial and sales targets.
- Demonstrated experience leading, motivating, and developing high-performing luxury retail teams.
- Strong experience managing VIP, VVIP, and high-net-worth clientele.
- Excellent clienteling, networking, and relationship-management capabilities.
- Strong knowledge of the Saudi luxury retail market, preferably Riyadh.
- An established network and/or client portfolio within the Saudi luxury market is highly desirable.
- Excellent leadership, communication, negotiation, and interpersonal skills.
- A sophisticated, polished, and professional presentation appropriate for a high-luxury boutique environment.
- Strong commercial awareness and attention to detail.
- Fluency in Arabic and English.
- Flexibility to work according to luxury retail trading hours and business requirements.
