Aftersales Technical Engineer - Pumps Manufacturing / Oil and Gas

Riyadh, Saudi Arabia

Aftersales Technical Engineer - Pumps Manufacturing / Oil and Gas - Saudi Arabia

Leverage your abilities and join the dynamic team of a global leader in fluid engineering and chemical processing field, serving the oil and gas sector, with significant operations in Saudi Arabia.  

They specialize in energy-efficient technologies such as pumping, mixing, and separation, tailored specifically for the Oil and Gas industry. 

The Aftersales Technical Engineer role involves: Supporting local Service Center, Field Service, PPR (Pumps, Parts and Repair) & warranty teams on issues encountered during Shop overhauling/repairs, Pumps Retrofitting, site installation, commissioning and operation associated with the product range. The role extends to site investigations, troubleshooting, failure analysis and hydraulic performance/vibration assessment during warranty claim investigation.

Key Accountabilities 

  • Serve as the main point of contact for technical inquiries from Sales, Project Management, Workshop, Field Service, and Warranty teams.
  • Conduct on-site and off-shore customer visits and visits to the company's Service Centre to investigate and troubleshoot commissioning, warranty, and product improvement issues.
  • Analyze data from Site Data Acquisition systems and strip inspection reports to support and lead Root Cause Analyses (RCA), including issuing associated reports.
  • Develop and review/approve repair procedures.
  • Gather market and competitor intelligence while on-site to enhance the company's products, such as identifying new features and pump upgrade opportunities.
  • Perform site tests and generate technical reports for clients within own area of expertise.
  • Generate design and detail proposals using 2D/3D drawing systems.
  • Ensure that technical services offered comply with industry requirements and maintain equipment calibration and maintenance.
  • Perform necessary risk assessments for technical site activities.
  • Maintain relevant site working certifications (e.g., confined space, offshore).

Knowledge, Skills, and Experience

We Are Looking For:

  • Bachelor's Degree in Mechanical Engineering or a related field.
  • Minimum of 5 years of experience in assembling, operating, and/or testing pumps and related equipment.
  • Good knowledge of pump product design
  • Familiarity with pertinent industry standards, requirements, and the interactions of pumps/systems.
  • Proficiency in materials relevant to product/industry domains.
  • Certified to adhere to essential site working regulations (e.g., offshore, confined spaces, as needed)
  • Field service background and experience in warranty and root cause analysis investigations.
  • Proficiency in SAP software is preferred.

Aftersales Technical Engineer - Pumps Manufacturing / Oil and Gas

Job description

Aftersales Technical Engineer - Pumps Manufacturing / Oil and Gas

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